{{CONFIRMAR CON CLIENTE: policy draft before accepting bookings or payments}}
Status of this policy
{{CONFIRMAR CON CLIENTE}}. The commercial cancellation and refund rules for Carlos have not been supplied. This page is a draft and must not be presented as an approved promise.
Cancellation requests
Contact Carlosnadtours@gmail.com or +1 (809) 986-2365 with the booking reference, date and passenger name. {{CONFIRMAR: accepted cancellation channel and when a request is considered received}}.
Deadlines and refund amounts
{{CONFIRMAR: cancellation window, refundable deposit, full-payment refund, deductions and non-refundable costs}}.
No-shows and late arrival
{{CONFIRMAR: waiting time, delayed flights, cruise delays, missed meeting points, no-shows and applicable charges}}.
Weather, port closures and safety
{{CONFIRMAR: alternatives and refunds when a cruise does not dock, a port closes, sea conditions prevent an outing or an attraction closes}}. Safety-related itinerary adjustments must be communicated.
Refund processing
{{CONFIRMAR: processing time, original payment method, transaction fees, currency conversion and who authorizes refunds}}. Do not send card details by email or WhatsApp.