{{CONFIRMAR CON CLIENTE: policy draft before accepting bookings or payments}}
Provider and scope
Carlos Transfers and Tours offers the excursions in its Puerto Plata catalogue and coordinates private transfer requests. Contact: Carlosnadtours@gmail.com; +1 (809) 986-2365. {{PENDIENTE: registered business name, RNC and business address}}.
Requests and confirmation
Sending an inquiry does not guarantee availability or create a paid booking. The operator must confirm the date, pickup point, itinerary, price and service conditions in writing. {{CONFIRMAR: the exact contractual confirmation process}}.
Prices and payments
Tour catalogue prices are shown in USD. Transfer fares, extras, pickup supplements, child prices and payment conditions must be confirmed before payment. Online collection is pending the operator’s own PayPal configuration. {{CONFIRMAR: deposit, remaining balance, accepted methods, fees and taxes}}.
Passenger responsibilities
Provide accurate traveler details, pickup information and travel schedules. Follow activity and transport safety instructions. Advise the operator of relevant access requirements before the service. {{CONFIRMAR: age, mobility, luggage and activity restrictions for each service}}.
Changes and cancellations
Date changes, refunds, late arrivals and no-shows are governed by the final cancellation policy agreed before booking. {{CONFIRMAR CON CLIENTE: deadlines and charges}}.
Conditions outside the operator’s control
Weather, sea conditions, traffic, attraction availability and port operations can change an itinerary. The operator must explain the available alternatives and any applicable refund conditions. Whale sightings and fishing catches are not guaranteed.
Complaints and applicable rules
Contact Carlos with the booking reference and a description of the issue. {{CONFIRMAR: response process, legal entity, jurisdiction and applicable consumer rights}}. This draft does not limit mandatory consumer rights.